At EsureBuy, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return products, how refunds are issued, and what conditions apply. Please review the policy outlined below for full details.
Return Window
Customers may request a return within 30 days from the date of delivery. After 30 days, we are unable to accept returns.
Return Eligibility
We accept returns for unused, unopened, and undamaged items in their original packaging.
To qualify for a return:
- The item must be in its original condition.
- All accessories, labels, and packaging must be included.
- The return request must be made within the allowed time frame.
How to Request a Return
To start a return request, please contact us at:
Phone: +1 718-484-7378
Email: esurebuy@gmail.com
Include the following:
- Order number
- Reason for return
- Photos of the item (if damaged or defective)
- Our team responds within 24–48 business hours.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return.
These include:
- Items marked as Final Sale
- Opened, used, or damaged products
- If your store sells only general items, we can adjust this accordingly—just let me know.
Return Shipping Costs
If the return is due to defective, damaged, or incorrect items shipped, EsureBuy will cover the return shipping cost.
For all other return reasons (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping fees.
Exchanges
We currently do not process direct exchanges. Customers may return an eligible item and place a new order for the replacement product.
Damaged or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly at no extra cost to you.
Refund Process
- Once we receive your returned item and inspect its condition:
- Approved refunds will be issued to the original payment method.
- Refunds are typically processed within 5–7 business days after approval.
Please note:
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping fees (if charged) are not refundable, unless the return is due to an error on our part.
Items Lost in Transit
If your package is lost during shipping, we will work with the carrier to investigate.
Refunds or replacements will be issued only after the carrier confirms the package is lost.
Customer Support
For all return or refund questions, contact us:
Business Name: EsureBuy
Phone: +1 718-484-7378
Email: esurebuy@gmail.com
Address: 1261-57 St, Brooklyn, NY 11219, United States
EIN Number: 45-2626827
Business Hours: Mon-Thus 10:00- 5:00. Friday 10:00-2:00 (EST)
Response Time: All Emails are answered within 24-48 business hours
