Return and Refund Policy

At Esurebuy Inc., customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, how refunds are processed, and what requirements apply to returns.

Please review the information below carefully before initiating a return.

Product Condition Disclosure

Esurebuy offers products in multiple conditions, including New, Used, and Refurbished.
The condition of each item is clearly indicated on the product page so customers can make informed purchasing decisions.

Refurbished and used items are tested to ensure proper functionality. Cosmetic signs of previous use may be present but do not affect the normal operation of the product.

Return Window

Customers may request a return within 30 days from the date of delivery.

Return requests submitted after 30 days of delivery cannot be accepted.

Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and undamaged.
The product must be returned in its original packaging.
All accessories, manuals, labels, and packaging materials must be included.
The return request must be submitted within the 30-day return period.

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our support team before sending the product back.

Contact Information

Phone: +1 718-484-7378
Email: support@esurebuy.com

When requesting a return, please include:

Order number
Reason for the return
Photos of the item (if damaged or defective)

Our support team will respond within 24–48 business hours with return instructions.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to:

A defective item
A damaged product during shipping
An incorrect item sent by us

Esurebuy will cover the return shipping cost.

For all other return reasons, including:

Change of mind
Ordering the wrong product
No longer needing the item

The customer is responsible for return shipping costs.

A 15% restocking fee may apply to eligible returns for non-defective items.

Return Address

All approved returns must be sent to the following address:

Esurebuy Inc.
1261-57 St
Brooklyn, NY 11219
United States

Please do not send items back without receiving return authorization first, as this may delay processing.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

Return the eligible product according to this policy.
Place a new order for the replacement item.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect

Please contact us within 48 hours of delivery and include photos of the issue.

Once verified, we will arrange a replacement or refund at no additional cost to you.

Refund Process

Once we receive your returned item, it will be inspected to confirm it meets return eligibility requirements.

If approved:

Refunds will be issued to the original payment method used during purchase.
Refunds are typically processed within 5–7 business days after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Important Notes

Shipping charges are non-refundable unless the return is due to an error on our part.
Items returned without authorization may not be accepted.

Items Lost in Transit

If a package is lost during shipment, we will work with the shipping carrier to investigate the issue.

Refunds or replacements will be issued only after the carrier confirms that the package has been lost in transit.

Customer Support

For questions about returns or refunds, please contact us.