Warranty Policy

At Esurebuy Inc., we stand behind the quality of the products we sell. To provide our customers with additional peace of mind, we offer a 30-Day Limited Warranty on eligible products purchased from https://www.esurebuy.com.

This warranty covers functional defects and issues that may occur during normal use within the warranty period.

Warranty Coverage

Our 30-Day Limited Warranty applies to products that develop functional defects or operational issues within 30 days from the date of delivery.

If a product stops functioning properly during this period, customers may contact us for assistance. Depending on the situation, we may offer:

  • A replacement product

  • A repair solution (when applicable)

  • A refund if replacement is not available

All warranty claims are subject to product inspection and verification.

Product Condition

Esurebuy offers products in various conditions, including New, Used, and Refurbished. The condition of each item is clearly stated on the product page.

Refurbished and used products are tested to ensure proper functionality before being offered for sale. Cosmetic imperfections may be present but do not affect product performance.

Warranty Eligibility

To qualify for warranty service:

  • The issue must occur within 30 days of delivery

  • The product must be used under normal operating conditions

  • Proof of purchase from Esurebuy.com must be provided

  • The product must not show signs of misuse, abuse, or unauthorized modification

Warranty Exclusions

The 30-Day Limited Warranty does not cover:

  • Physical damage caused by accidents or misuse

  • Damage caused by water, liquid exposure, or improper handling

  • Normal wear and cosmetic imperfections

  • Damage caused by unauthorized repairs or modifications

  • Accessories such as cables, adapters, or batteries unless defective upon arrival

How to Submit a Warranty Claim

If you experience an issue with your product within the warranty period, please contact our support team.

When submitting a warranty request, please include:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem (if applicable)

Our support team will review the request and provide instructions for the next steps.

Contact Information

For warranty claims or assistance, please contact us:

Phone: +1 (718) 484-7378
Email: support@esurebuy.com

Business Hours
Monday – Thursday: 10:00 AM – 5:00 PM (EST)
Friday: 10:00 AM – 2:00 PM (EST)

Disclaimer: Esurebuy is an independent retailer of consumer electronics and cell phone accessories. We are not authorized resellers for any specific brands; however, all our products are sourced exclusively through authorized dealers, distributors, or reputable retail partners. Our buying history can be traced back to authorized sources, ensuring that every item we sell is 100% genuine, non-counterfeit, and clearly described as New, Refurbished or Used.
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